WHEN YOU BROWSE

When you visit our international site, we collect technical information like your IP address, browser settings, language, approximate country, pages you look at, session IDs and cookies. This helps the site work, stops misuse and improves performance.

WHEN YOU ORDER

When you buy, we collect what we need: your name, addresses, email, phone, basket contents, delivery method, billing details and returns information. We may also collect anti-fraud signals, such as address checks and risk indicators, to protect customers.

HOW WE USE IT

We use your information to process your order, arrange delivery, handle payments and refunds, tell you about shipping and improve our range. We may make aggregated, anonymised reports that do not directly identify anyone.

PAYMENTS AND CARDS

Payments go through payment partners who use secure protocols and encryption. We do not keep your full card number or security code. The references we keep are designed to limit exposure of sensitive data, including through tokenised identifiers.

KEEPING YOUR DETAILS SAFE

Your details are used only for purchase-related purposes: delivery, essential messages and fraud prevention. We use access controls, protections against data extraction and internal procedures to prevent unauthorised access.