RETURNS AND REFUNDS POLICY

SUMMARY

This policy explains how to return an item and what is needed for a refund after we receive and approve the return.

WHAT CAN BE RETURNED

We only accept items that come back in perfect condition, unused and complete. If a product is incomplete or shows signs of use, we may refuse it.

PRODUCTS WITH ACCESSORIES

If the item has accessories, send them back with the product. If parts that came with it originally are missing, the return may not meet our rules.

PACKING AND SENDING

Pack the product carefully so it does not get damaged. Check the parcel has the right items before you send it.

QUALITY CHECK

When we receive the return, we check its quality. We accept it only if the item meets the conditions in this policy.

REFUND APPROVED

Once the return is approved, we refund you through the original payment method. How long it takes to show may depend on your bank.

WANT A DIFFERENT ITEM?

If you want something else, return the original item and place a new order. This is the simplest option, subject to availability.

EXCEPTIONS

Some products may not be returnable, especially personalised items or those with restrictions. Any exclusions are shown when you buy.